I went to this Home Depot to order carpet & install for my daughter. I was able to schedule measurement in no time. I then was instructed to call to make payment, which went even faster. The FULL amount was taken from my bank in less than 48 hrs. 1 week later , still no news. I called the store and no one could help me. I drove to the store waited for 45 min to be told that this is regarding an install so no one can help except a lady named , Marie, who, of course was not there. She only works Monday to Friday and from 8-5 pm. I called Marie later to hear that the carpet I selected is not available, I was disappointed but agreed to select something that is available so my project can get done. Marie told me that the product will ship in 48 hrs. 4 days went by and still no one called to schedule install. I called Marie again to hear that it hasn’t shipped and it should be shipped tomorrow from Georgia, so it would be here in 2 weeks or more. I can’t believe this, and felt so misled by Marie. I asked her that since the carpet hasn’t shipped to please cancel the whole thing. She said she can’t due to a system glitch but she will do it tomorrow and email me the confirmation. That was 3 days ago and today I called and can’t even get a hold of her. This is such a bad experience that I don’t think I Will ever want to have to deal with Hone Depot again. I just want my money back since they can’t deliver on their product and promises. Does the CEO of Home Depot even care about their customers? If yes, I am hoping he can get this resolved for me.
This home depot is hit and miss for customer service. Sometimes the employees are helpful and sometimes they aren't. They have all the usual home depot stuff and seem to be pretty well stocked although I have been to better home depots
Just drive a little further to Hesperian. This home depot is the worst place on earth. Let me list the reasons and save you some rage. 1. If you need a heavy-duty cart, grab it in the parking lot because they are no where to be found inside. 2. Make sure you have all day because nothing is in the location that the website lists so its a scavenger hunt every time. 3. Once you find the items, be ready to wait in line for 30 minutes while the 15 year old at the register alone argues with a cheapskate who wants 80% the rotten wood he found at the bottom of a pile somewhere inside. 4. While you wait for said teenager as she struggles, watch as you ask 5 employees passing by if they can help her or open a register and they just keep walking. 5. Decide to go inside to those registers, it must be better there. Get ready to enter the gauntlet of confused people navigating between abandoned carts with big items strewn about the check out zone. 6. Notice that everyone who works there is either 16 or 80 and if they ever did care, that soulless place killed that a long time ago. I never review anything, I think most people learn this lesson once they visit this store but maybe I'll spare one person out there.
Union city, California, 94587
rob_butler@homedepot.com